This is the Terms of Use of AssistX
Last Updated: May 26, 2025
Welcome to AssistX.app (“AssistX,” “we,” “us,” or “our”), a no-code platform for creating AI-powered autonomous customer service agents and chatbots. These Terms of Use (“Terms”) govern your access to and use of our website (https://assistx.app/), services, and related applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms, which form a legally binding agreement between you (“User,” “you,” or “your”) and AssistX.app.
If you do not agree with these Terms, you must not access or use the Services. If you are using the Services on behalf of a business, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.
Please read these Terms carefully, as they include important information about your rights, obligations, and remedies, including limitations of liability and dispute resolution procedures. These Terms incorporate our Privacy Policy and Cookie Policy by reference.
AssistX.app provides a platform that enables users to create, customize, and deploy AI-powered customer service agents and chatbots without coding expertise. The Services allow you to: - Upload and manage documents (e.g., PDFs, DOCX, TXT) to create knowledge bases. - Train AI agents to handle customer inquiries and automate support processes. - Customize chatbot interfaces to align with your brand identity. - Integrate with third-party platforms (e.g., CRM systems, analytics tools). - Analyze usage data to optimize customer interactions and business outcomes.
The Services are intended for business and professional use. You are responsible for ensuring that your use complies with these Terms and all applicable laws.
To use the Services, you must: - Be at least 18 years of age or the age of legal majority in your jurisdiction. - Have the legal capacity to enter into a binding agreement. - Not be prohibited from using the Services under applicable laws or regulations. - If acting on behalf of an entity, have the authority to bind that entity to these Terms.
We reserve the right to refuse access to the Services to anyone for any reason, at our sole discretion, subject to applicable law.
To access certain features of the Services (e.g., creating AI agents, uploading documents), you must register for an account. You agree to: - Provide accurate, complete, and up-to-date information during registration. - Maintain the confidentiality of your account credentials (e.g., username, password). - Notify us immediately of any unauthorized access or use of your account at [email protected].
You are responsible for all activities conducted under your account. We are not liable for any loss or damage arising from your failure to secure your account or credentials. You must not share your account credentials with third parties except as expressly permitted by us.
We may suspend or terminate your account at our discretion, with or without notice, if you violate these Terms, engage in fraudulent or unlawful activity, or for any other reason we deem necessary to protect our Services, users, or business interests.
You may use the Services solely for lawful, business-related purposes consistent with these Terms. Examples of permitted use include: - Creating AI agents to handle customer support inquiries. - Uploading documents to train AI models or build knowledge bases. - Customizing chatbot interfaces for your brand. - Integrating with authorized third-party platforms.
You agree not to use the Services in any manner that: - Violates any applicable local, national, or international laws or regulations. - Infringes on the intellectual property, privacy, or other rights of third parties. - Uploads, transmits, or shares content that is unlawful, defamatory, obscene, discriminatory, or otherwise objectionable. - Attempts to reverse-engineer, decompile, or otherwise access the source code of our Services. - Uses automated tools (e.g., bots, scrapers) to access, extract, or manipulate data without our express permission. - Overloads, disrupts, or interferes with the operation of our Services, including through denial-of-service attacks. - Impersonates any person or entity or misrepresents your affiliation with any party. - Uses the Services to send spam, phishing emails, or other unsolicited communications.
You may upload documents, text, or other materials (“User Content”) to the Services to create knowledge bases or train AI agents. You represent and warrant that: - You have all necessary rights, licenses, and permissions to upload and use the User Content. - The User Content does not violate any laws, third-party rights, or these Terms. - You grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display the User Content solely to provide and improve the Services, subject to our Privacy Policy.
We are not responsible for the accuracy, legality, or appropriateness of User Content. We reserve the right to remove or restrict access to User Content that violates these Terms or applicable laws.
When using our AI-powered features, you agree to: - Ensure that User Content used to train AI agents complies with data protection laws (e.g., GDPR, CCPA). - Avoid inputting sensitive Personal Data (e.g., health, financial, or biometric data) unless strictly necessary and with appropriate safeguards. - Monitor AI agent interactions to ensure they align with your business policies and legal obligations.
Certain features of the Services require a paid subscription. Available plans, features, and pricing are detailed on our website. We reserve the right to modify pricing or plan features with notice, as described in Section 14.
You agree to pay all applicable fees for your chosen subscription plan. Payments are processed through third-party payment providers, subject to their terms. You authorize us to charge your provided payment method for recurring fees (e.g., monthly or annually) and any applicable taxes.
Subscription fees are non-refundable, except as required by law or as specified in our refund policy, available on our website. You may cancel your subscription at any time through your account settings, but cancellation does not entitle you to a refund for unused portions of the subscription term.
If you fail to pay fees when due, we may suspend or terminate your access to the Services without liability. You remain responsible for any outstanding fees.
The Services, including all software, algorithms, AI models, designs, text, graphics, and other content (excluding User Content), are owned by AssistX or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for their intended purpose, subject to these Terms.
You retain ownership of your User Content. We do not claim ownership of User Content, but you grant us the license described in Section 4.3 to use it for providing and improving the Services.
If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into our Services without compensation or attribution.
AssistX.app, our logos, and any other product or service names displayed on the Services are our trademarks or those of our licensors. You may not use these trademarks without our prior written consent.
The Services may integrate with third-party platforms (e.g., CRM systems, analytics tools). You are responsible for reviewing and complying with the terms and privacy policies of these third parties. We are not liable for any issues arising from your use of third-party integrations.
Our collection, use, and protection of Personal Data are governed by our Privacy Policy and Cookie Policy. You are responsible for ensuring that your use of the Services, including uploading User Content, complies with applicable data protection laws (e.g., GDPR, CCPA). If you process Personal Data of others (e.g., your customers), you act as the data controller and must obtain necessary consents or legal bases for processing.
The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that: - The Services will be uninterrupted, error-free, or secure. - AI-generated responses will be accurate, complete, or suitable for your needs. - The Services will meet your specific requirements or expectations.
To the maximum extent permitted by law, AssistX, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, arising from or related to your use of the Services, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid us in the 12 months preceding the claim.
AI-generated outputs (e.g., chatbot responses) are based on algorithms and User Content and may contain errors or biases. You are responsible for reviewing and validating AI outputs before relying on them for business or other purposes.
You agree to indemnify, defend, and hold harmless AssistX, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from: - Your use of the Services in violation of these Terms. - Your User Content, including any infringement of third-party rights. - Your violation of applicable laws or regulations. - Your negligence or willful misconduct.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.
You may terminate your account at any time through your account settings or by contacting us at [email protected]. Termination does not relieve you of any obligations (e.g., payment of outstanding fees) incurred prior to termination.
We may suspend or terminate your access to the Services, with or without notice, if you violate these Terms, fail to pay fees, or for any other reason we deem necessary to protect our interests or those of our users.
Upon termination: - Your license to use the Services will cease. - We may delete your User Content, subject to our data retention policies outlined in the Privacy Policy. - Any provisions of these Terms that, by their nature, should survive termination (e.g., intellectual property, limitation of liability) will remain in effect.
These Terms are governed by the laws of [Your State/Country, e.g., Delaware, USA], without regard to its conflict of laws principles.
Any disputes arising from or related to these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in [Your City, e.g., Wilmington, Delaware]. The arbitration will be conducted by a single arbitrator, and the decision will be final and binding. Each party will bear its own costs, except as otherwise provided by law.
You or we may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property infringement or other urgent equitable relief. For users in the European Union, this arbitration clause does not limit your rights to pursue remedies under applicable consumer protection laws.
You agree to resolve disputes on an individual basis and waive any right to participate in a class, collective, or representative action against us.
We are not liable for any failure to perform our obligations under these Terms due to events beyond our reasonable control, including natural disasters, cyberattacks, government actions, or third-party service failures.
We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, including adding or removing features. We are not liable for any losses resulting from such changes.
We may update these Terms to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of material changes by posting the updated Terms on our website or through other means (e.g., email). Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree, you must stop using the Services.
These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and AssistX regarding the Services, superseding any prior agreements.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger or acquisition.
We may provide notices to you via email, through your account, or by posting on our website. You may contact us at [email protected] or at: - Address: AssistX.app, [Your Address], [City, State, ZIP], [Country] - Phone: [Your Phone Number]
These Terms do not confer any rights or benefits to third parties, except as expressly provided.
If you have questions, concerns, or complaints about these Terms or the Services, please contact us:
For data protection inquiries, contact our Data Protection Officer at [email protected].
Thank you for choosing AssistX.app. We look forward to helping you enhance your customer service experience.
If you have any questions about this terms of service, please don't hesitate to contact us.
Contact Support