Privacy Policy for AssistX.app

Last Updated: May 26, 2025

AssistX.app (“AssistX,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, share, and safeguard your Personal Data when you use our AI-powered customer service platform, including our website (https://assistx.app/), services, and related applications (collectively, the “Services”). It also outlines your rights regarding your Personal Data and how you can exercise them.

For the purposes of this Privacy Policy, “Personal Data” refers to any information relating to an identified or identifiable individual, as defined by applicable data privacy laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We recommend reading this Privacy Policy in full to understand our data practices. If you have any questions, please contact us at [email protected].

1. Who We Are

AssistX.app provides a no-code platform for businesses to create and deploy AI-powered autonomous customer service agents and chatbots. Our Services enable users to upload documents, train AI agents, and customize conversational interfaces to enhance customer support, streamline operations, and drive business growth.

2. Personal Data We Collect

We collect Personal Data to provide, improve, and secure our Services. The types of data we collect depend on how you interact with our Services, such as whether you are a visitor to our website, a registered user, or a customer interacting with an AI agent powered by AssistX.

2.1 Data You Provide Directly

Account Information: When you sign up for an account, we collect your name, email address, company name, billing information (e.g., credit card details), and other details you provide during registration.
Uploaded Content: Users may upload documents (e.g., PDFs, DOCX, TXT) to train AI agents or create knowledge bases. These documents may contain Personal Data, such as customer names, contact details, or other identifiable information.
Customer Interactions: If you interact with an AI agent powered by AssistX (e.g., through a client’s chatbot), we may collect data you provide, such as your name, email address, or query details, depending on the client’s configuration.
Communications: Information you provide when contacting us for support, feedback, or inquiries, including your name, email, and message content.

2.2 Data Collected Automatically

Usage Data: We collect information about your interactions with our Services, such as pages visited, features used, session duration, and login patterns.
Device and Technical Data: We collect device information (e.g., IP address, browser type, operating system) and usage data through cookies, web beacons, or similar technologies. See our Cookie Policy for details.
AI Interaction Data: When you interact with our AI agents, we may collect data about the conversation (e.g., queries, responses, timestamps) to improve our Services and train our AI models, subject to applicable laws.

2.3 Data from Third Parties

Third-Party Integrations: If you connect our Services to third-party platforms (e.g., CRM systems, analytics tools), we may receive Personal Data from those platforms, as authorized by you or the platform provider.
Publicly Available Data: We may collect publicly available professional information (e.g., from LinkedIn or business directories) to enhance our Services, such as identifying potential business leads for our clients.

3. How We Use Your Personal Data

We use your Personal Data for the following purposes, based on legal grounds such as contract, consent, or legitimate interest:

To Provide and Operate the Services:
- Create and manage your account.
- Process payments and manage billing.
- Enable AI agents to respond to customer queries based on uploaded documents or knowledge bases.
- Facilitate integrations with third-party platforms.
To Improve and Develop Our Services:
- Analyze usage data to enhance platform functionality and user experience.
- Train and refine AI models using anonymized or aggregated data, ensuring compliance with privacy laws.
To Communicate with You:
- Respond to your inquiries, provide customer support, and send service-related notifications.
- Send marketing communications (e.g., product updates, promotions), where you have provided consent or as permitted by law.
To Ensure Security and Compliance:
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal obligations, such as responding to lawful requests from authorities.
To Personalize Your Experience:
- Customize the interface and AI agent responses based on your preferences and brand settings.

4. How We Share Your Personal Data

We do not sell your Personal Data. We may share your Personal Data with the following parties under strict confidentiality and compliance with applicable laws:

Service Providers: We engage trusted third-party providers to perform functions such as hosting, payment processing, data analytics, and customer relationship management (CRM). These providers are contractually obligated to protect your data and process it only as instructed by us.
Clients: If you interact with an AI agent powered by AssistX, the client (e.g., a business using our platform) may receive your Personal Data (e.g., query details, contact information) to respond to your request, as outlined in their privacy policy.
Business Partners: We may share data with partners for integrations you authorize (e.g., connecting to a CRM platform).
Legal Compliance: We may disclose Personal Data to comply with legal obligations, respond to government requests, or protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, Personal Data may be transferred to the acquiring entity, with safeguards to ensure continued protection.

5. AI-Specific Data Practices

As an AI-powered platform, AssistX processes data to train and operate our AI models. We are committed to ethical and transparent AI use:

Data for AI Training: We may use anonymized or aggregated data derived from user-uploaded documents or AI interactions to improve our AI models. Personal Data is not used for training without explicit consent or unless anonymized to prevent identification.
Third-Party AI Services: We may use third-party AI platforms to enhance our Services (e.g., natural language processing models). Any data shared with these platforms is subject to strict data protection agreements and complies with applicable privacy laws.
Human Oversight: Automated decisions made by our AI agents that significantly affect individuals (e.g., profiling) are subject to human review to ensure fairness and compliance with laws like GDPR.

6. International Data Transfers

AssistX operates globally, and your Personal Data may be transferred to and processed in countries outside your region, including the United States. We rely on mechanisms like Standard Contractual Clauses (SCCs) to ensure adequate protection for data transferred to countries without an adequacy decision under GDPR. Our Data Processing Agreement, available upon request, outlines these safeguards.

7. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes: - Account Data: Retained for the duration of your account and up to 6 months after account deletion, unless required by law. - Uploaded Documents: Retained as long as needed to provide the Services or until you request deletion, subject to legal requirements. - Interaction Data: Retained for up to 12 months for analytics and improvement purposes, unless anonymized or longer retention is required by law.

We regularly review and delete data that is no longer needed.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Data:

Access: Request a copy of the Personal Data we hold about you.
Rectification: Correct inaccurate or incomplete Personal Data.
Erasure: Request deletion of your Personal Data, subject to legal exceptions.
Restriction: Restrict the processing of your Personal Data in certain circumstances.
Data Portability: Receive your Personal Data in a structured, machine-readable format.
Object: Object to processing based on legitimate interests, including for marketing purposes.
Withdraw Consent: Withdraw consent at any time for data processing based on consent, without affecting prior processing.
Opt-Out of Sale/Sharing: Under CCPA, opt out of the sale or sharing of your Personal Data (note: we do not sell Personal Data).

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by law (e.g., 30 days under GDPR, 45 days under CCPA). You may also lodge a complaint with a supervisory authority, such as a data protection regulator in your country.

9. Data Security

We implement industry-standard technical and organizational measures to protect your Personal Data, including: - Encryption of data at rest and in transit. - Regular security audits and vulnerability assessments. - Access controls to limit data access to authorized personnel only. - Anonymization techniques to minimize risks in AI training data.

Despite these measures, no system is completely secure. In the event of a data breach, we will notify affected users and regulators as required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing Personal Data.

12. Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect Personal Data from children under 16. If we become aware of such data, we will take steps to delete it, unless required by law to retain it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or sending you a direct notification. The “Last Updated” date at the top indicates when the policy was last revised.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: AssistX.app, [Your Address], [City, State, ZIP], [Country]
Phone: [Your Phone Number]

For GDPR purposes, AssistX.app is the data controller. You may also contact our Data Protection Officer at [email protected].

15. Cookie Policy

Our Cookie Policy, available at https://assistx.app/cookie-policy, provides detailed information about the cookies and tracking technologies we use, their purposes, and how you can manage your preferences.

This Privacy Policy is designed to provide transparency and comply with applicable data protection laws. Thank you for trusting AssistX.app with your data.

Privacy Policy