Cookie Policy for AssistX.app

Last Updated: May 26, 2025

AssistX.app (“AssistX,” “we,” “us,” or “our”) uses cookies and similar tracking technologies to enhance your experience on our website (https://assistx.app/), services, and related applications (collectively, the “Services”). This Cookie Policy explains what cookies are, how we use them, the types of cookies we employ, and how you can manage your cookie preferences. This policy complements our Privacy Policy, which provides additional details about our data practices.

If you have any questions about this Cookie Policy, please contact us at [email protected].

1. What Are Cookies?

Cookies are small text files placed on your device (e.g., computer, smartphone, or tablet) when you visit a website or use an online service. They store information about your interactions with the website, such as preferences or usage patterns, to improve functionality and performance. Similar technologies, such as web beacons, pixels, and local storage, serve comparable purposes and are included in this policy when we refer to “cookies.”

Cookies can be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored for a set period or until deleted). They can also be “first-party cookies” (set by us) or “third-party cookies” (set by our partners or service providers).

2. How We Use Cookies

We use cookies to provide, improve, and secure our Services, including our AI-powered customer service platform. The purposes include:

Functionality: Enable core features of our Services, such as account login, session management, and customized AI agent interactions.
Performance and Analytics: Analyze how users interact with our Services to improve functionality, optimize user experience, and measure the effectiveness of our platform.
Personalization: Store your preferences (e.g., language, theme settings) and tailor content or AI responses to your needs.
Security: Protect against fraud, unauthorized access, and other security risks by monitoring user activity and verifying identities.
Marketing: Deliver targeted advertisements or promotional content, where permitted by law and based on your consent or preferences.

3. Types of Cookies We Use

Below are the categories of cookies and similar technologies we use, along with their purposes and examples:

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Services and cannot be disabled in our systems. They enable basic functionality, such as accessing secure areas, maintaining sessions, and processing payments.

Examples:
- Authentication cookies to keep you logged in.
- Cookies to manage your session when interacting with AI agents.
Duration: Typically session-based, deleted when you close your browser.
Legal Basis: Necessary for the performance of a contract or legitimate interest.

3.2 Performance and Analytics Cookies

These cookies collect anonymized data about how you use our Services, helping us understand usage patterns and improve our platform.

Examples:
- Google Analytics cookies to track page views, session duration, and user flows.
- Cookies to monitor AI agent interaction metrics (e.g., query frequency, response times).
Duration: Persistent, typically stored for up to 24 months.
Legal Basis: Consent (where required) or legitimate interest.

3.3 Functional Cookies

These cookies enhance your experience by remembering your preferences and enabling personalized features.

Examples:
- Cookies to store your language or theme preferences.
- Cookies to save your chatbot interface customizations.
Duration: Persistent, typically stored for up to 12 months.
Legal Basis: Consent or legitimate interest.

3.4 Marketing and Targeting Cookies

These cookies help us and our advertising partners deliver relevant ads or measure campaign performance, based on your interests and interactions.

Examples:
- Cookies set by third-party advertising platforms (e.g., Google Ads) to show personalized ads.
- Pixels to track engagement with promotional emails or campaigns.
Duration: Persistent, typically stored for up to 12 months.
Legal Basis: Consent (where required by law, such as under GDPR).

3.5 Third-Party Cookies

We may allow trusted third-party service providers to set cookies for analytics, advertising, or integrations (e.g., CRM platforms). These providers are contractually obligated to protect your data and comply with applicable laws.

Examples:
- Google Analytics for usage tracking.
- Third-party CRM tools for client data integration.
Duration: Varies by provider, typically up to 24 months.
Legal Basis: Consent (where required).

4. Managing Your Cookie Preferences

You can control how cookies are used through the following options:

Cookie Consent Banner: When you first visit our Services, you may see a cookie consent banner allowing you to accept or decline non-essential cookies. You can modify your preferences at any time via the “Cookie Settings” link in the footer of our website.
Browser Settings: Most browsers allow you to block or delete cookies. For example:
- In Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
- In Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data.
- In Safari: Go to Preferences > Privacy > Cookies and Website Data. Note that blocking strictly necessary cookies may impair the functionality of our Services.
Opt-Out Tools: For targeted advertising, you can opt out via:
- Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
- Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/
- European Interactive Digital Advertising Alliance (EDAA): http://www.youronlinechoices.eu/ (for EU users).

5. Data Collected by Cookies

Cookies may collect data such as: - Device information (e.g., IP address, browser type, operating system). - Usage data (e.g., pages visited, features used, time spent). - Interaction data with AI agents (e.g., queries, response clicks). - Unique identifiers (e.g., cookie IDs, device IDs).

This data may constitute Personal Data under laws like GDPR or CCPA. For details on how we process Personal Data, including your rights (e.g., access, deletion), see our Privacy Policy.

6. Third-Party Cookies and Services

We work with third-party providers that may set cookies on our Services. These include: - Google Analytics: To analyze website traffic and user behavior (see Google’s Privacy Policy: https://policies.google.com/privacy). - Advertising Partners: To deliver targeted ads, where permitted (e.g., Google Ads). - Integration Partners: To enable third-party integrations (e.g., CRM platforms like Salesforce).

These third parties are responsible for their own cookie practices. We encourage you to review their privacy policies for details.

7. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website or through other means, such as email notifications. The “Last Updated” date at the top indicates when the policy was last revised.

8. Contact Us

If you have questions or concerns about this Cookie Policy or our use of cookies, please contact us:

Email: [email protected]
Address: AssistX.app, [Your Address], [City, State, ZIP], [Country]
Phone: [Your Phone Number]

For GDPR purposes, AssistX.app is the data controller. You may also contact our Data Protection Officer at [email protected].

This Cookie Policy is designed to provide clarity about our use of cookies and empower you to make informed choices about your data.

Cookie Policy